OTHER UK RETURNS, Unit C1 De Clare House, 4 Sir Alfred Owen Way, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU, United Kingdom
To download a returns form simply click here
Refunds will be given up to 14 days from when the product was received by the customer. Please make sure that you have carefully reviewed your order before finalising your purchase.
Returns usually take up to 5 working days to be processed from the date of receipt. However please note that during busy periods this may take longer.
Refunds typically take 5-10 working days to appear back in your account, depending on your payment method issuer.
Unfortunately we don't offer exchanges, if you would like a different size please send the item back for a full refund and re-order the replacement online.
Items must be returned to us unused & unwashed with all labels still attached in an acceptable condition inside durable packaging. Returns that do not meet our policy standards will be given a store credit discount.
Orders placed from the 11th December 2018 can be returned up until the 8th January 2019 for a full refund.
FREE UK RETURNS
If you are from the UK you will receive a pre-paid return label in your package. In the event that you would like to return something, simply attach this label to the package and take it to your local post office.
If you didn't receive a pre-paid return label with your order, please contact firstname.lastname@example.org.
EU & INTERNATIONAL RETURNS
You can create a DHL return label by visiting our Returns Portal. Simply fill in your order ID & email address and follow the steps to pay for the return label.
To avoid the declination of your parcel please cut along the dotted line and attach to the front of your parcel you are returning (failing to do so could result in a customs charge).
PAYPAL FREE RETURNS
These are only available to those who place their order using PayPal as their payment method.
Once you have returned your item/s at your own cost, if you retain proof of postage showing the value you paid for the return, you can request a refund for your postage fees from PayPal.