FREE WORLDWIDE SHIPPING – ALL DUTIES INCLUDED!
FREE WORLDWIDE SHIPPING – ALL DUTIES INCLUDED!
We ship free worldwide on all orders over:
🇬🇧 £75 (UK)
🌍 $150 (International)
🇪🇺 €250 (EU)
ORDER PROCESSING & SHIPPING
ORDER PROCESSING & SHIPPING
We aim to process all orders within 2-3 business days, depending on product availability and payment verification. Once an order is placed, we’re unable to make changes or cancel it—so please double-check everything before checking out.
We ship directly from our UK HQ and don’t process orders on weekends or major holidays. You’ll get an automatic confirmation email once your order is placed (if you don’t see it, check your spam folder just in case).
Due to high demand, some items may sell out even after purchase. If this happens, you’ll receive a full refund to your original payment method. Refunds typically take 5-10 business days to appear on your statement.
PRE-ORDERS
PRE-ORDERS
If you’re ordering a pre-order item, it will ship as soon as it arrives at our facility. Payment is taken at checkout, and we won’t be able to cancel or modify pre-orders once they’re placed. Any questions? Just drop us a message at hello@otheruk.com—we’re happy to help!
INTERNATIONAL SHIPPING
INTERNATIONAL SHIPPING
We offer free worldwide shipping with delivered duties paid—so no surprises at checkout! Have questions? Reach out to hello@otheruk.com and we’ll assist you.
CUSTOMER SERVICE HOURS
CUSTOMER SERVICE HOURS
🕗 Monday – Friday | 8 AM – 4 PM BST📧 hello@otheruk.com
SALE ITEMS & PRICE ADJUSTMENTS
SALE ITEMS & PRICE ADJUSTMENTS
During sale periods, all discounted items are final sale. We reserve the right to adjust, extend, or discontinue markdowns at any time.
If an item you purchased gets marked down within 7 days of your delivery date, we’ll gladly adjust the price—just reach out to us! However, we don’t offer price matching with other retailers.
RETURNS & REFUNDS POLICY
RETURNS & REFUNDS POLICY
If you need to make a return, here’s what you need to know:
• Refunds: Eligible within 14 days of receiving your order. Returns initiated after this period will receive store credit if received late.
• Return Window: All order issues must be reported within 30 days of delivery. After this, we may not be able to assist.
• Condition: Items must be unworn, undamaged, unwashed, and include all original tags.
• RETURNS WILL ONLY BE ACCEPTED IF INITIATE THROUGH THE ONLINE PORTAL
UK RETURNS
UK RETURNS
• UK Orders: Returns are not complimentary—customers are responsible for return shipping. We recommend a tracked and signed service.
INTERNATIONAL RETURNS
INTERNATIONAL RETURNS
• International Orders: Returns are not complimentary—a shipping fee will be deducted from your refund.
PROCESSING & REFUNDS
PROCESSING & REFUNDS
• Returns are processed within 3-5 business days of arrival.
• Refunds are issued to your original payment method and may take up to 14 business days to appear.
• Items not in original condition will be sent back to you without a refund.
