FREE WORLDWIDE SHIPPING ON ALL ORDERS. (ALL DUTIES INCLUDED)
OVER: UK £75.00 | INTERNATIONAL $150 | EU €250
ORDER PROCESSING: PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.
PLEASE NOTE THAT DURING BUSY PERIODS SUCH AS BLACK FRIDAY, SHIPPING TIMES MAY BE SLIGHTLY LONGER THAN USUAL. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AS WE WORK TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE.
OTHER DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM UK HQ.
YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.
DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.
PRE-ORDER POLICY: ITEMS THAT ARE MARKED AS PRE-ORDER AT CHECK-OUT ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY. SHOULD YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR TEAM AT HELLO@OTHERUK.COM
INTERNATIONAL SHIPPING: OTHER OFFERS WORLDWIDE FREE SHIPPING. DELIVERED DUTIES PAID REACH OUT TO HELLO@OTHERUK.COM WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING.
CUSTOMER SERVICE HOURS:
MONDAY – FRIDAY
8AM-4PM BST
CONTACT OUR TEAM AT HELLO@OTHERUK.COM
FINAL SALE ITEMS: DURING SALE PERIODS, ALL SALES ARE FINAL. OTHER RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.
IF OTHER MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST WITHIN 7 DAYS OF YOUR DELIVERY DATE.
OTHER DOES NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.
RETURNS WILL ONLY BE ACCEPTED IF INITIATE THROUGH THE ONLINE PORTAL
OTHER OFFERS INTERNATIONAL RETURNS. TO INITIATE A RETURN FOR AN INTERNATIONAL ORDER, PLEASE VISIT HERE
OTHER OFFERS UK RETURNS. TO INITIATE A RETURN FOR AN UK ORDER, PLEASE VISIT HERE
RETURNS: OTHER CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 14 DAYS OF THE ORDER DELIVERY DATE for a refund to your original payment method. If you INITIATE A RETURN within 14 days but we receive your return late, you'll receive a store credit refund . ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. PROVIDING IT MEETS WITH OUR RETURNS POLICY. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD. PLEASE ALLOW 14 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. IF OTHER DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT HELLO@OTHERUK.COM
