Customers have 14 days from when the product was received to return items.
If returns are received after 14 days the item may be sent back to the customer or a store credit refund may be granted.
FREE UK RETURNS
UK customers who spend over £50 are eligible for Free Returns. Please contact firstname.lastname@example.org and we will send you a pre-paid return label. Simply attach this label to the package and take it to your local post office to return.
You can create a DHL return label by visiting our Returns Portal. Simply fill in your order ID & email address and follow the steps to pay for the return label.
For more info please click here to view our Returns page.