Refund policy

RETURNS & EXCHANGES

At OTHER, we make returns simple, transparent, and fast so you can shop with total confidence.

RETURN & REFUND POLICY
If you need to make a return, here’s what you need to know:
• Refunds: Eligible within 14 days of receiving your order. Returns initiated after this period will receive store credit if received late.
• Return Window: All order issues must be reported within 30 days of delivery. After this, we may not be able to assist.
• Condition: Items must be unworn, undamaged, unwashed, and include all original tags.
• Returns will only be accepted if initiate through the online portal

UK RETURNS

• Returns are not complimentary. Customers are responsible for return shipping.
• We recommend using a tracked and signed postal service to ensure safe delivery.

INTERNATIONAL RETURNS

• Returns are not complimentary. A shipping fee will be deducted from your refund to cover international return logistics.

EXCHANGES

To exchange any part of your order, please reach out to our Customer Service team and add a note on your returns form, both online and included inside your package. Return shipping fees are deducted from your refund.

However, if you choose to exchange your item, we do not charge for the cost of shipping the replacement item to you. Once your return is received, our team will process it and dispatch your replacement to the original shipping address unless you request otherwise. You’ll receive a shipping confirmation email once your exchange has been sent.

PROCESSING & REFUNDS

• Generally, it takes 5 business days for your return to reach us and we aim to process returns within a few business days once received. Allow up to 10 business days during busy periods and public holidays.
• Refunds will be processed using your original payment method.
• Items that do not meet our return conditions will be sent back without a refund.
• Once you receive the Refund Confirmation email, allow 3-10 business days for the refund to appear in your available funds. This will vary depending on your payment provider.
• For PayPal refunds, expect 2-3 business days.
• Gift card refunds will reflect within 1-2 business days.
• If you made a split payment with gift cards and a credit card, the refund will prioritise the gift card used first during checkout, followed by your payment card.
• Klarna refunds will be issued to the original payment method, and your statement will be updated.

SALE ITEMS & PRICE ADJUSTMENTS

• During sale periods, all discounted items are final and cannot be returned or exchanged. • We reserve the right to adjust, extend, or discontinue markdowns at any time. • If an item you purchased is marked down within 7 days of your delivery date, we’ll gladly adjust the price, simply reach out to us. • We do not offer price matching with other retailers.

CUSTOMER SERVICE

🕗 Monday to Friday | 8 AM to 4 PM BST 📧 hello@otheruk.com