FLAT RATE SHIPPING:  

UK - £6.50

EU - £13.00

International - £15 

 

Free UK & EU shipping if you spend over £150

Free International shippingif you spend over £250. 

 

SHIPPING:

We ship worldwide, we use DHL for our Express Worldwide Shipping service. All deliveries will require a signature upon delivery.


Next day UK orders: 1 day (place order before 5pm)

UK orders: 1-2 days

EU orders: 1-3 days

International orders: 1-3 days

*Please be aware that these may change during busy periods*

DHL service is fully tracked with two text message updates to let you know when your parcel will arrive. Please ensure your email address and mobile number are entered correctly.

Customers are responsible for Duties and Taxes paid.

Orders to the United States: duties and tax should not apply if your order is less than $800 USD.

We are usually pretty quick at processing your order which means we are not able to make any amendments to your delivery address, the products you have ordered or cancel the order.

POLICY: 

Refunds will be given up to 14 days from when the product was received by the customer. Please make sure that you have carefully reviewed your order before finalising your purchase. 

Unfortunately we don't offer exchanges, if you would like a different size please send the item back for a full refund and re-order the replacement online.

If you have any queries or feel that we can help in anyway, please don't hesitate to contact us at: hello@otheruk.com. Our opening hours are 9am and 5pm (GMT). Please allow some time during holiday period as these are very busy times for us.

 

RETURNS:

If you would like to return something using ‘Easy Returns’ please contact hello@otheruk.com. Please note that ‘Easy returns’ postage will be deducted from your refund amount. Please contact us ASAP to ensure there is enough time to get the return back to us within 14 days.

 

Items must be returned to us unused & unwashed with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

Sale items can be returned for store credit ONLY.

To download a returns slip simply Click Here

To avoid the declination of your parcel please cut along the dotted line and attach to the front of your parcel you are returning (failing to do so will result in a customs charge) Failure to do so may be result in a customs charge.

  

FOOTWEAR

Returned footwear must be in box, with original packaging. 
Soles must have no wear. If footwear is returned with wear / damage they will be returned to the customer (additional postage costs will incur).

 

Address - OTHER, 1 - 2 Dominions Way Business Park, Newport Rd, Cardiff, CF24 1RF

CART