Return Address - OTHER, 1 - 2 Dominions Way Business Park, Newport Rd, Cardiff, CF24 1RF, United Kingdom

To download a returns form simply click here

 

CHRISTMAS RETURNS

Effective from Monday 7th November 2018, online purchases are able to be returned up until Sunday 6 January 2019 for a gift card.

Please note that our standard 14 day refund policy still applies for a refund back to your original payment method.

 

GENERAL INFO

Refunds will be given up to 14 days from when the product was received by the customer. Please make sure that you have carefully reviewed your order before finalising your purchase.

Returns are usually processed within 48 hours of receipt. However please note that during busy periods this may take longer.

Unfortunately we don't offer exchanges, if you would like a different size please send the item back for a full refund and re-order the replacement online. 

Items must be returned to us unused & unwashed with all labels still attached. Returns that do not meet our policy will be sent back to the customer.

 

FREE UK RETURNS

If you are from the UK you will receive a pre-paid return label in your package. In the event that you would like to return something, simply attach this label to the package and take it to your local post office.

If you didn't receive a pre-paid return label with your order, please contact hello@otheruk.com.

 

SALE ITEMS

Sale items can be returned for store credit ONLY.
*If you buy a sale item in two sizes on the same order, the size that doesn't fit can be returned for a full refund back to your original payment method*

 

ADDITIONAL INFO

To avoid the declination of your parcel please cut along the dotted line and attach to the front of your parcel you are returning (failing to do so will result in a customs charge) Failure to do so may be result in a customs charge.


PAYPAL FREE RETURNS

These are only available to those who place their order using PayPal as their payment method.

Once you have returned your item/s at your own cost, if you retain proof of postage showing the value you paid for the return, you can request a refund for your postage fees from PayPal.

You can do this by clicking here. Additional information can be found on the PayPal website.