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South Wales Studios
Full time
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OTHER is offering an exciting opportunity to assist in the growth of the brand’s evolving digital channels. You will provide daily support to the Brand Manager across all e-commerce touch points, including assisting with product and content uploads across our global websites, site development and testing, operations and trading, and general day-to-day admin.

The ideal candidate will be proactive, a problem solver, and someone who feels confident working in a fast-paced environment.


RESPONSIBILITIES

· Assist with product launches across our global e-commerce channels, ensuring all product information and imagery is completed to plan, is SEO friendly and is collated ready for upload

· Manage the e-commerce style tracker, keeping it updated with delivery dates, allocations, shoot dates, prices etc., working closely with the production and communication teams

· Assist with testing and development of all e-commerce channels

· Manage end-to-end operations for the Brand store, and assist with managing stock and product mix

· Oversee Marketplace platform; tracking orders and dispatch, creating new products, managing stock and product mix

· Assist with stock buying, stock investment and product mix

· Keep internal stock sheets and systems up to date, working closely with the sales and production teams on product availability and deliveries

· Ensure all available product is online across appropriate channels, stock is accurate, and the communications team are updated on product availability

· Ensure all pages on the site(s) is updated and correct, performing regular site walks and testing to identify any issues or opportunities to improve conversion, as well as merchandising the site(s)

· Keep all on site content up to date, SEO friendly and fully optimised. Including but not limited to product imagery, homepage assets, stockists list etc., ensuring aligned with the communications team

· Handle all customer service enquiries across both e-commerce, as well as managing all returns and exchanges

· Work closely with our global logistics partners, ensuring orders are dispatched in a timely manner, and any delays are identified and handled quickly and efficiently

· Assist with the creation of e-commerce reports and presentations, supporting the Brand Manager with meeting the departments KPIs

· Other ad-hoc tasks as required


KEY REQUIREMENTS

· Proficient in Shopify

· Proficient knowledge of Photoshop, Excel and Outlook

· Knowledge of Google Suite – Google Analytics, Google Search Console, Google Tag Manager.

· Proficient knowledge of social media channels and how they work

· Excellent time management skills with the ability to work to deadlines and prioritise work accordingly


ABOUT YOU

· A confident project manager

· Knowledge, interest and understanding of the fashion industry

· Self-motivated, solution-oriented and hands-on, with the ability to work under pressure

· A strong team player with a positive outlook, happy to help out where needed

· An organised multitasker with strong problem-solving skills and attention to detail

· Business and results-oriented with a strong commercial drive

· Analytical and digital savvy with a data driven approach

· Quality-centric with great attention to detail

· Fluent in English


The position is based at OTHER in the South Wales studios with an immediate start.

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